Making Choices About Your Life (also called person-centred planning)

If you need help making decisions about what you want, we’re here for you. We can help by:

  • Helping you communicate what you would like to do now and in the future, using the communication method easiest for you.
  • Listening to you carefully, and listening to the people who know you well.
  • Offering you lots of opportunities to try things out, so you can make an informed choice about what you like.
  • Offering you lots of transition time.
  • We know sometimes it can feel risky to do something new, and you might not be able to enjoy it the first time.
  • We’ll make sure you get as much time as you need to give something new a chance, and help you work through any worries you have.

Early Mornings and Late Nights

We help you when you need it. We’re here if you want to get up early, or stay out late. Or if you need someone to stay with you overnight where you live.

Help When You’re Not Well

We don’t only help with the fun stuff. If you need help when you’re admitted to hospital, we can be there. We can also help you go to regular appointments like the GP, dentist, or wheelchair services if that’s happening in the time we’re supporting you.

Help for the People who Help You

  • We provide respite care for you in your house (or out and about), so that you and your family can have a break from each other if you need one.
  • We can help with reviews with other professionals, provide support and advice, and be a sounding board for the people who care for you when they need that.

Personal Care

We can help with what you need to keep you healthy, comfy and safe: help with eating and drinking, medication, personal hygiene, using the toilet, and any other needs you have.

Bespoke Day Programmes

This just means helping you live the life you choose in the daytime! We can help you design your own timetable, based on what makes you happy. And if you don’t want a timetable, you don’t have to have one. We’ll review your programme regularly to check it’s still right for you. Day programmes can include:

  • Making and seeing friends
  • Doing things just for fun
  • Exercising
  • Learning new skills
  • Working
  • Lots of other things!

Our Skills


Person-Centred Care

Care with Heart provides a completely flexible and person-centred service. Every one of our service users has a bespoke package of support which is tailored to them in every way, and all scheduling and planning is done around what the person needs. We will support you in the way you want to be supported, everyone is different. We will do our best to find out what you want from your life and how we can help you achieve that.

Family Centered Care

We are experienced in helping families with the challenges they face as they care for a person who has a learning disability. We know sometimes it is hard for families to leave a vulnerable person with someone else, and we will work flexibly with you to help build your confidence and trust in us. We can provide practical help and support with assessments, support you in meetings with professionals, and help advocate for your needs if you would like.

Reliable, Trustworthy And Committed

We genuinely care about the people we support and their families. We will support you if your needs change and if the going gets tough. If you need some extra help or there is an emergency or crisis and we are available, we can be there for you.

Positive Behaviour Support

We are trained in PROACT SCIPr (Positive Range of Options to Avoid Crisis and use Therapy) which is a person-centred approach to support. We understand any form of behaviour is a form of communication and we will help work out what the problem is and look to resolve it. We are confident and calm when supporting people with learning disabilities who present challenging behaviour and maintain unconditional positive regard for individuals. Presenting challenging behaviour is often an indicator that something is wrong, whether it is an unmet need or preferring to be supported differently; we are committed to managing behaviour proactively and reflectively.


We are skilled in supporting people who need help with communication. We are experienced in using augmentative communication methods such as Makaton, objects of references, PECS, symbols, eye pointing, gestures and body language, electronic aids such as switches and Eye Gaze technology, and others. If we are not familiar with your way of communicating, we would love to learn.

Complex Health Needs

Our team contains a wealth of experience in supporting people with complex health needs including enteral feeding, breathing difficulties, asthma management, trachaeostomy care, incontinance, intermittent urinary catheterisation, and many others.


We enjoy teaching and can train carers in clinical skills in accordance with Oxfordshire Shared Care Protocols.