Staff Resources

Care with Heart is passionate about supporting people with learning disabilities, to challenge their limitations, and find new and innovative ways to help people take risks and live the life they choose, and to have the leading role in their own lives.

Person-Centred Planning and Decision-Making

This policy describes Care with Heart’s responsibilities for helping  people make decisions about their lives.

This includes compiling support plans. It also includes recording and reporting support provided, and reflecting on and reviewing that support


Complaints Policy

This policy is intended to ensure that complaints are dealt with properly and that all complaints or comments by service users and their relatives, carers and advocates are taken seriously.


Safeguarding policy

Care with Heart recognises its duty of care to safeguard children and adults. This policy is divided into two halves: the first half covers safeguarding children, and the second half covers safeguarding adults.


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